Return policy

Return & Refund Policy for MELLOWWLITE 
Last Updated: January 15, 2026
 
We want you to be satisfied with your purchase from MELLOWWLITE. Please review our return and refund terms below.
 
Eligibility for Returns 
You may return unused, undamaged products within 30 days of delivery for a full refund or exchange. Products must be returned in original unopened packaging. Defective items caused by manufacturing quality issues are eligible for return or replacement.
 
Non-Returnable Items 
Custom made-to-order products, clearance sale items, and products damaged by misuse, improper installation or accidental damage are not eligible for return.
 
Return Process 
Contact our support team with your order number and return reason to obtain an RMA number. Please ship the item back via trackable shipping method. Customers are responsible for return shipping fees unless the item is defective.
 
Refund Processing 
Once we receive and inspect the returned goods, refunds will be processed to the original payment method within 5-7 business days. Shipping fees are non-refundable.
 
 
Contact us at service@mellowwlite.com or (852)-3568-6897.